Sunday, October 4, 2009

T-Mobile Sidekicks Useless Worldwide for Four Days Because of Danger/Microsoft

Seriously this is ridiculous that a company takes 4 days and counting to restore data services to a phone that is designed for primarily data!

Below: Note the lack of a 'G' by the signal strength meter and the dates. Yes that is a Galaga theme :-)

What is Microsoft thinking‽‽‽‽‽ This has been a trending topic on Twitter for the past few days. And finally yesterday they made a statement:

T-Mobile and Danger/Microsoft continue to urgently work to restore impacted services to Sidekick, and deliver them to our customers as quickly as possible. Following is a status update for our valued customers:

  • Web browsing was restored Saturday afternoon, and the teams have been working through the night since the disruption started to enable additional functions such as IM, social networking applications and email as quickly as possible.

While we anticipate a significant portion of data services to be restored by Monday, some richer data services may lag. We sincerely apologize for the inconvenience, and appreciate your patience as we work hard with Danger/Microsoft to resolve this issue. We will continue to keep you updated as we have news to share. Thank you. Message Edited by Will on 10-04-2009 12:42 PM

If it weren't for the ridiculously cheap $1/day unlimited data pre-pay plan (hidden at bottom of page) I would drop t-mobile. But you can't get a plan like that anywhere else. I tried.


The Consumerist is covering this story, T-mobile's statement is false though, I don't have web browser service yet.

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